We hope that any concerns can be discussed with the therapist and that any problems can be resolved at an early informal stage. We welcome feedback from clients and would wish to do what we can to make the work more helpful. If issues remain unresolved the next step would be to speak with the Director of Training who is responsible for the clinical work of IFT. IFT has a complaints procedure and copies are available on request. It is also a member organisation of United Kingdom Council for Psychotherapy and clients have recourse to their complaints and appeals procedures.